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How to Deal with Angry Customers

Because every business has to deal with unhappy customers

"Larry is an open communication coach who displays a detailed knowledge of the pressures experienced by communications in Customer Service departments."

- Edward Simons, Chief IT Consultant at SimCorp USA

How to Deal with Angry Customers

Any business has to deal with unhappy customers, absolutely. But the first thing we usually do is try to solve their problem. That's a bad idea. Remember, angry customers are angry. It's about their emotion. We've got to deal with their emotion first. This course teaches you how to deal with emotion. Whether you're delivering bad news, saying something's wrong, making a mistake, whatever it is, emotion first. This course shows you that.


Your Instructor


Larry Sharpe
Larry Sharpe

Meet Larry Sharpe - the Managing Director of the Neo-Sage® Group, Inc. He has trained hundreds of entrepreneurs, executives, leaders, lawyers and reps from companies around the world. He's spoken at venues across the US, Europe, Asia and has taught at some of the nations top universities.

Larry founded Neo-Sage® in 2004 and has been training top-tier professionals across many industries including: finance, law, technology, media, retail, real estate, luxury, government and healthcare.


Courses Included in this Series:


  Angry Customers
Available in days
days after you enroll

How to Deal with Angry Customers

Customer service is not about solving problems. It's about making customers feel respected. This course shows you...

  • The first step to take when dealing with an upset customer
  • Why customers think of you as "the villain" and how to respond
  • Why to ask what happened before trying to solve the problem
  • Why listening before saying "sorry" will have more impact

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