How to Deal with Angry Customers

Because every business has to deal with unhappy customers

What so students say?

"Larry is an open communication coach who displays a detailed knowledge of the pressures experienced by communications in Customer Service departments."

- Edward Simons, Chief IT Consultant at SimCorp USA

Business Growth & Sales Trainer

Larry Sharpe
Larry Sharpe

I’ve trained hundreds entrepreneurs, executives, leaders, lawyers and sales pro’s from companies around the world, from new startups to Fortune 500 companies. I’ve spoken venues across the US, Europe, Asia and taught at top universities.

I’ve worked with professionals in finance, law, technology, media, retail, real estate, luxury, government, healthcare and others, including:

How to Deal with Angry Customers

Any business has to deal with unhappy customers, absolutely. But the first thing we usually do is try to solve their problem. That's a bad idea. Remember, angry customers are angry. It's about their emotion. We've got to deal with their emotion first. This course teaches you how to deal with emotion. Whether you're delivering bad news, saying something's wrong, making a mistake, whatever it is, emotion first. This course shows you that.

In this series, you'll learn:

Courses Included:

  How to Deal with Angry Customers (1 lesson)
Available in days
days after you enroll

Course Details

How to Deal with Angry Customers

Customer service is not about solving problems. It's about making customers feel respected. This course shows you...

  • The first step to take when dealing with an upset customer
  • Why customers think of you as "the villain" and how to respond
  • Why to ask what happened before trying to solve the problem
  • Why listening before saying "sorry" will have more impact

Access the Full Series
"How to Deal with Angry Customers"

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